Software Maintenance & Support Policy

WifiSocks is committed to providing reliable, high-performance software infrastructure for OpenWrt-powered gateways. This policy outlines our software maintenance, technical assistance, and digital license governance.

1. Scope of Service & Software Maintenance

1.1. Digital Software Scope: WifiSocks delivers software licenses and OpenWrt packages (.ipk). We do not manufacture, assemble, sell, or physically repair router hardware devices.

1.2. Software Updates & Patches: Active digital license holders receive regular software maintenance, security patches, protocol enhancements, and bug fixes for the duration of their active license term.

2. Bring Your Own Device (BYOD) Responsibility

2.1. User-Owned Hardware: Users are solely responsible for procuring and maintaining compliant OpenWrt hardware (e.g., AMD64 Mini PCs, ARM64 routers, or MT7621AT MIPS devices with 256MB+ RAM).

2.2. Hardware Malfunctions: Physical hardware issues, power supply failures, overheating, or component defects fall under the warranty of the original hardware manufacturer or vendor, not WifiSocks.

3. Flashing & Installation Waiver (AS-IS Principle)
DISCLAIMER OF FLASHING RISKS (AS-IS & BRICKING WAIVER):
WIFISOCKS PROVIDES PACKAGES AND FIRMWARE ON AN "AS-IS" BASIS. INSTALLING PACKAGES, MODIFYING BOOTLOADERS, OR FLASHING ROUTERS IS AN INHERENTLY TECHNICAL PROCESS. WIFISOCKS EXPLICITLY DISCLAIMS LIABILITY FOR HARDWARE BRICKING, CORRUPTED MEMORY, OR INOPERABLE HARDWARE RESULTING FROM SELF-INSTALLATION PROCEDURES.
4. Technical Verification & Diagnostic Benchmarks

To verify normal software operation, policy routing, and leak protection performance, we utilize standard Layer 3/4 testing criteria:

  • Route Assignment Verification: Client traffic is dispatched transparently through the user's assigned proxy tunnel.
  • DNS Leak Prevention: Domain queries resolve through designated upstream proxy DNS resolvers at the gateway level.
  • WebRTC Leak Shield: STUN/TURN requests are intercepted and bound to the assigned gateway proxy route.
  • Virtual Gateway Identifier (VGI): Local gateway parameters and MAC identifiers are isolated per client segment.

Third-party proxy server availability, bandwidth quality, or external network latency depend on the user's chosen proxy providers (BYON model) and do not constitute software defects.

5. Technical Support Channels

Our engineering team provides dedicated remote technical assistance for verified digital license holders:

  • Assistance with OpenWrt package installation and initial dashboard configuration.
  • Diagnostic guidance for per-device route binding and rule-based traffic filtering.
  • Troubleshooting software runtime logs and memory optimization on 256MB RAM devices.

For support inquiries, message our engineers on Telegram at @wifisocks with your License Key prefix.